When it comes to digital transformation, there is one common assumption claiming that universal rules can be applied to any industry. However, our experience in the automotive aftermarket industry shows that an independent garage is not a scaled-down car dealer. There are unique characteristics particular to it, which should be...

I’ve worked in the surface solutions industry for a decade now and remember the early days of my career; every meeting with the architect around a potential project began and ended with the same question: does it look good? This is no longer the case, and I believe that is worth exploring in greater detail. …...